This policy aims to ensure the protection of personal information and to frame the way in which Agence ÉZÉ+ collects, uses, discloses, retains, and destroys it or otherwise manages it. Moreover, it seeks to inform anyone interested in how Agence ÉZÉ+, in partnership with BOURRASQUE, processes their personal information. It also concerns the processing of personal information collected by Agence ÉZÉ+ through technological means, in collaboration with BOURRASQUE.
This policy applies to Agence ÉZÉ+, which notably includes its executives, employees, consultants, volunteers, as well as any other person who otherwise provides services on behalf of Agence ÉZÉ+. It also pertains to the Agence ÉZÉ+ website, as well as all websites controlled and maintained by Agence ÉZÉ+.
It covers all types of personal information managed by Agence ÉZÉ+, whether it be information about its current or potential customers, consultants, employees, members, or any other individuals (such as website visitors or others).
For the purposes of this policy, personal information is information about an individual that directly or indirectly identifies them. For instance, this could be the name, address, email address, phone number, gender, or banking details of a person, information about their health, ethnic origin, language, etc.
Sensitive personal information is information for which there is a high degree of reasonable expectation of privacy, e.g., health details, banking information, biometric data, sexual orientation, ethnic origin, political views, religious or philosophical beliefs, etc.
Generally, a person’s business or professional contact details do not constitute personal information, for example, a person’s name, title, address, email address, or work phone number. More specifically, and for clarity, as per the Personal Information Protection Act in the private sector of Quebec, and starting from September 22, 2023, sections 3 (collection, use, disclosure), 4 (retention and destruction), and 6 (data security) do not apply to information about a person relating to the performance of a role in a company, such as their name, title, role, and the address, email, and phone number of their workplace.
The same sections also do not apply to personal information that is public by law, from the effective date of this policy onwards.
In the course of its operations, Agence ÉZÉ+ may collect various types of information for various purposes. The types of information that Agence ÉZÉ+ might collect, their intended use, and the means by which they are collected are detailed in Annex A of this policy.
Agence ÉZÉ+ will also inform the concerned individuals, at the time of collecting personal information, of any other information gathered, the purposes for which they are collected, and the means of collection, in addition to other mandatory information required by law.
Agence ÉZÉ+ adheres to the following general principles regarding the collection, use, and disclosure of personal information:
Consent
Generally, Agence ÉZÉ+ collects personal information directly from the concerned individual with their consent unless a legal exception applies. Consent may be implied in certain situations, for example, when an individual provides their personal information after being informed by this policy about its use and disclosure for the purposes specified herein (refer to Annex A for more details). Therefore, the individual can review this policy and its contents at the time of data collection.
Typically, Agence ÉZÉ+ must also seek the individual’s consent before collecting their personal information from third parties, disclosing it to third parties, or using it for secondary purposes. However, Agence ÉZÉ+ can act without consent in specific cases allowed by law. Key situations where Agence ÉZÉ+ may act without consent are highlighted in the relevant sections of this policy.
Collection
In all cases, Agence ÉZÉ+ only collects information when there’s a valid reason and limits the collection to what’s necessary for the intended purpose.
Please note that Agence ÉZÉ+’s services and programs are not intended for minors, and generally, Agence ÉZÉ+ does not intentionally collect personal information regarding minors. In such cases, the data can’t be gathered without consent from a parent or guardian.
Collection from third parties: Agence ÉZÉ+ may collect personal information from third parties. Unless a legal exception applies, Agence ÉZÉ+ will seek the individual’s consent before collecting personal information concerning them from a third party. If such information isn’t directly collected from the individual but from another organization, the individual can ask Agence ÉZÉ+ about the source of the collected data. In certain scenarios, Agence ÉZÉ+ may also collect personal information from third parties without the individual’s consent if there’s a significant and legitimate interest, such as a) if collecting the data benefits the individual and can’t be obtained in a timely manner or b) if necessary to ensure the accuracy of the information. Also, Agence ÉZÉ+ may indirectly collect personal information using platforms like: TidioChat, MailChimp, Cyberimpact, Mailersend, Stripe, Paypal, Twilio, Zeffy – each having its own terms and privacy policy that can be consulted for further details.
Collecting through third parties might be necessary for availing certain services or programs, or otherwise doing business with Agence ÉZÉ+. When required, Agence ÉZÉ+ collects the individual’s consent at the appropriate time.
Retention and Use
Agence ÉZÉ+ ensures that the information it holds is up-to-date and accurate when making decisions related to the concerned individual.
Agence ÉZÉ+ can only use an individual’s personal information for the reasons specified in this policy or any other reasons provided during collection. If Agence ÉZÉ+ wishes to use this information for another purpose, new consent from the concerned individual must be obtained, expressly if it’s sensitive personal information. However, in certain legally permitted scenarios, Agence ÉZÉ+ can use the information for secondary purposes without the individual’s consent, e.g., if clearly benefiting the individual, necessary for fraud prevention or detection, or necessary to evaluate or enhance security measures.
Limited Access: Agence ÉZÉ+ must implement measures restricting access to personal information only to those within its organization who need to know it. Agence ÉZÉ+ will seek the individual’s consent before granting access to anyone else.
Disclosure
Generally, unless an exception is noted in this policy or legally allowed, Agence ÉZÉ+ will obtain the individual’s consent before disclosing their personal information to a third party. Additionally, when consent is required and it involves sensitive personal information, Agence ÉZÉ+ will need explicit consent before disclosure.
However, sometimes disclosing personal information to third parties is necessary. Thus, personal information might be disclosed without the individual’s consent in specific cases, notably but not exclusively, in the following situations:
Agence ÉZÉ+ can disclose personal information, without the individual’s consent, to a public entity (like the government) collecting it in its official capacity or for a program it oversees. Personal information might be shared with service providers who need the information, without the individual’s consent.
For example, these might be event organizers, Agence ÉZÉ+’s subcontractors, or cloud service providers. In such cases, Agence ÉZÉ+ must have written contracts with these providers detailing measures to ensure data confidentiality, use of data only for contract fulfillment, and no retention of data post-contract expiration. Also, these contracts must stipulate that providers must notify Agence ÉZÉ+’s data protection officer (mentioned in this policy) of any breach or attempted breach of confidentiality obligations and allow audits for data confidentiality.
If necessary for a business transaction, Agence ÉZÉ+ might also disclose personal information without the individual’s consent to another transaction party, subject to legal conditions.
Disclosure Outside of Quebec: Personal information held by Agence ÉZÉ+ might be disclosed outside of Quebec, for example, when Agence ÉZÉ+ uses cloud service providers with servers located outside Quebec or when working with subcontractors outside the province.
Additional Information on Used Technologies: Use of Cookies: Cookies are data files transmitted to a website visitor’s computer by their web browser when visiting the site and can serve various purposes. Websites controlled by Agence ÉZÉ+ use cookies to:
Use of Google Analytics
Agence ÉZÉ+’s site uses Google Analytics for continuous improvement. Google Analytics primarily analyzes how a visitor interacts with a Agence ÉZÉ+ website. Google Analytics uses cookies to generate statistical reports on visitor behavior and viewed content. Information from Google Analytics won’t be shared by Agence ÉZÉ+ with third parties. It’s possible to install a browser add-on to disable Google Analytics.
Other Technological Means Used
Agence ÉZÉ+ also collects personal information using technological means, such as embedded web forms on a Agence ÉZÉ+-controlled website (e.g., contact form, membership registration form, newsletter and seminar signup), online surveys on its platforms and apps, and other form platforms (e.g., Microsoft Forms). If Agence ÉZÉ+ collects personal information by offering a technological product or service with privacy settings, it ensures these settings provide the highest level of default privacy (excluding cookies).
Unless a minimum retention period is required by applicable law or regulation, Agence ÉZÉ+ will retain personal information only for as long as necessary to fulfill the purposes for which they were collected.
Personal information used by Agence ÉZÉ+ to make a decision regarding an individual must be retained for at least one year following that decision or even seven years after the end of the fiscal year in which the decision was made if it has tax implications, such as circumstances involving termination of employment.
Upon reaching the end of the retention period or when the personal information is no longer necessary, Agence ÉZÉ+ will ensure: to destroy them; or to anonymize them (meaning they no longer, in an irreversible manner, allow the identification of the individual and it’s no longer possible to establish a link between the individual and the personal information) for use for significant and legitimate purposes.
The destruction of information by Agence ÉZÉ+ must be done securely to ensure the protection of this information.
This section can be complemented by any policy or procedure adopted by Agence ÉZÉ+ concerning the retention and destruction of personal information, as applicable.
Please contact the personal information protection officer of Agence ÉZÉ+ (indicated in this policy) to learn more.
In general, Agence ÉZÉ+ is responsible for the protection of the personal information it holds.
The personal information protection officer of Agence ÉZÉ+ is the director of operations of the organization. He or she must generally ensure compliance with applicable legislation regarding the protection of personal information.
The officer must approve the policies and practices governing the management of personal information. Specifically, this person is tasked with implementing this policy and ensuring it is known, understood, and applied. In the absence or inability of this officer to act, the president of Agence ÉZÉ+ will assume the functions of the personal information protection officer.
Staff members of Agence ÉZÉ+ with access to personal information or otherwise involved in its management must ensure its protection and comply with this policy.
The roles and responsibilities of Agence ÉZÉ+ employees throughout the life cycle of personal information may be specified in any other Agence ÉZÉ+ policy on this subject, as applicable.
Agence ÉZÉ+ commits to implementing reasonable security measures to ensure the protection of the personal information it manages. The security measures in place correspond, among other things, to the purpose, quantity, distribution, medium, and sensitivity of the information. Thus, this means that information that can be qualified as sensitive (see the definition provided in section 2. Application and Definitions) must be subject to greater security measures and must be better protected. Specifically, and in accordance with what was previously mentioned about limited access to personal information, Agence ÉZÉ+ must implement necessary measures to impose constraints on the rights of use of its information systems so that only employees who need to have access are authorized to do so.
To assert their rights of access, correction, or consent withdrawal, the concerned individual must submit a written request for this purpose to the personal information protection officer of Agence ÉZÉ+, at the email address indicated in the following section.
Subject to certain legal restrictions, individuals can request access to their personal information held by Agence ÉZÉ+ and request its correction if it is inaccurate, incomplete, or ambiguous. They can also demand the cessation of the dissemination of personal information concerning them or that any hyperlink attached to their name that provides access to this information through technological means be de-indexed when the dissemination of this information violates the law or a court order. They can do the same, or also demand that the hyperlink providing access to this information be re-indexed when certain conditions provided by law are met.
The personal information protection officer of Agence ÉZÉ+ must respond in writing to these requests within 30 days of the receipt of the request. Any refusal must be justified and accompanied by the legal provision justifying the refusal. In such cases, the response must indicate the remedies under the law and the time limit to exercise them. The officer must assist the applicant in understanding the refusal if necessary.
Subject to applicable legal and contractual restrictions, individuals can withdraw their consent to the communication or use of the collected information.
They can also ask Agence ÉZÉ+ what personal information is collected from them, the categories of people within Agence ÉZÉ+ who have access to it, and its retention period.
Any person wishing to file a complaint regarding the application of this policy or, more generally, about the protection of their personal information by Agence ÉZÉ+, must do so in writing by addressing the personal information protection officer of Agence ÉZÉ+, at the email address indicated in the following section.
The individual must provide their name, contact information, including a phone number, as well as the subject and reasons for their complaint, providing sufficient details for it to be evaluated by Agence ÉZÉ+. If the filed complaint is not specific enough, the personal information protection officer may request any additional information deemed necessary to evaluate the complaint.
Processing
Agence ÉZÉ+ commits to handling every received complaint confidentially.
Within 30 days of receiving the complaint or after receiving all the additional information deemed necessary and required by the personal information protection officer of Agence ÉZÉ+ to process it, the officer must evaluate it and provide a written, reasoned response by email to the complainant. This evaluation will determine if Agence ÉZÉ+’s handling of personal information complies with this policy, any other policy and practice in place within the organization, and the applicable legislation or regulation. If the complaint cannot be processed within this period, the complainant must be informed of the reasons justifying the extension, the progress status of their complaint processing, and the reasonable time required to provide a definitive response.
Agence ÉZÉ+ must create a separate file for each complaint addressed to it. Each file contains the complaint, the analysis, supporting documentation for its evaluation, and the response sent to the person originating the complaint.
It is also possible to file a complaint with the Quebec Access to Information Commission or any other personal information protection oversight body responsible for enforcing the law concerned by the subject of the complaint.
However, Agence ÉZÉ+ invites any interested party to first contact its personal information protection officer and await the conclusion of the processing by Agence ÉZÉ+.
This policy is approved by the personal information protection officer of Agence ÉZÉ+, whose business contact details are as follows:
Personal Information Protection Officer:
France Caron
9200 rue Sherbrooke est, suite 205 A, Montréal, Qc
Canada H1L 1E5
fcaron@ezeplus.com
Technological Personal Information Officer:
BOURRASQUE
A/S RESPONSABLE NUMÉRIQUE
126 RUE DES URSULINES MATANE QUÉBEC CANADA G4W 1H1
For any requests, questions, or comments related to this policy, please contact the digital officer by email.
Versions and changes:
Here is a non-exhaustive list regarding the types of information that Agence ÉZÉ+ might collect, their use, or the intended purpose, as well as the means by which the information is collected. This includes, but is not limited to, the following items. Please note that most of the personal information managed by Agence ÉZÉ+ relates to employees, job applicants, and consultants. For other categories of individuals listed in the table below, the provided information is, in most cases, of a professional or business nature (see Section 2. Application and Definitions regarding professional contact details).
A- Relationship with Agence ÉZÉ+, services, program, etc. Client Type of personal information:
B- Relationship with Agence ÉZÉ+, services, program, etc. Job applicants and employees Type of personal information:
C- Relationship with Agence ÉZÉ+, services, program, etc. Members (individuals and organizations) Type of personal information: